Privacy Policy

We collect the following categories of data:

• Account data: name, email address, password (hashed), company name, role.
• Billing data: billing address, VAT number. Payment card details are processed and stored exclusively by our payment provider · we never see or store full card numbers.
• Usage data: pages viewed, features used, IP address, browser type, device type, timestamps.
• Inventory content: the data you upload to manage your inventory (products, suppliers, movements, locations).

We use your data to:

• Provide, operate, and maintain the Service
• Process payments and manage your plan
• Send transactional emails (account, billing, security notifications)
• Improve the Service through aggregated usage analytics
• Provide customer support
• Comply with legal obligations

We process your data on the following legal bases:

• Contract: to provide the Service you have purchased
• Legal obligation: to comply with tax, accounting, and other applicable laws
• Legitimate interest: to improve the Service and prevent fraud
• Consent: for optional marketing communications, which you can withdraw at any time

We share your data only with the following categories of recipients:

• Payment provider · for processing plan payments and issuing invoices.
• Cloud hosting and infrastructure providers under data processing agreements
• Email delivery services for transactional and support emails
• Authorities, if required by law or court order

We never sell your personal data to third parties.

We use essential cookies to operate the Service (authentication, session management) and optional analytics cookies to understand how the Service is used. You can manage cookie preferences through your browser settings.

We retain your data for as long as your account is active. After account deletion, we retain billing records for 10 years to comply with German tax law. All other personal data is deleted within 90 days of account closure unless otherwise required by law.

Under the GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (“right to be forgotten”)
• Restrict or object to processing
• Receive your data in a portable format
• Withdraw consent at any time
• Lodge a complaint with your local data protection authority

To exercise these rights, email stackwisecloud@gmail.com.

We implement industry-standard technical and organizational measures to protect your data, including encryption in transit (TLS 1.2+), encryption at rest, access controls, regular security audits, and secure backup procedures.

Your data may be processed in countries outside the European Economic Area. Where this occurs, we ensure adequate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.

We may update this Privacy Policy from time to time. The “Last updated” date at the top reflects the most recent revision. Material changes will be communicated via email or in-app notification.

For privacy-related questions or to exercise your rights, contact us:

• Email: stackwisecloud@gmail.com
• Phone: +49 1517 2227816