Refund Policy

All Stackwise plans are sold as one-time purchases (3 months, 12 months, or lifetime). There are no recurring charges and no auto-renewals · you pay once for the term of the plan you choose.

14-day money-back guarantee: if you are not satisfied with your purchase, you may request a full refund within 14 days of the original payment date. After 14 days, plan purchases are non-refundable, except where required by applicable law.

One-time purchases (such as add-on credits, premium templates, or consulting services) are eligible for a full refund within 7 days of purchase, provided the purchased product or service has not been substantially used or delivered.

The following items are non-refundable:

• Used or consumed credits and add-ons
• Custom development or integration work that has been delivered
• Plan fees beyond the 14-day money-back window
• Third-party fees (payment processing, currency conversion)

To request a refund, please email stackwisecloud@gmail.com with the following information:

• Your account email address
• The order or invoice number
• The reason for your refund request

Refund requests are typically reviewed within 2 business days. Approved refunds are issued to the original payment method and may take 5–10 business days to appear on your statement, depending on your bank or card issuer.

If you believe a charge was made in error, please contact us before initiating a chargeback with your bank. We are committed to resolving issues quickly and fairly.

We may update this Refund Policy from time to time. The “Last updated” date at the top of this page reflects the most recent revision. Continued use of Stackwise after changes constitutes acceptance of the updated policy.

For any questions about this Refund Policy, contact us:

• Email: stackwisecloud@gmail.com
• Phone: +49 1517 2227816